Last updated: 25 October 2026 · Draft for legal review — not legal advice.
Professionals pay credits to unlock verified customer requests. In return they agree to contact customers only within the customer's rules. These terms add to the Terms of Use.
Credits and plans. Credits are bought in PKR at the prices shown at /agents/pricing/ and are valid for 12 months. Credits are not cash and cannot be transferred or withdrawn. Subscriptions renew monthly until cancelled from the dashboard and stop at the end of the paid month.
Unlocking a lead.
- You see an anonymised preview (type, society, size, budget band, timeline, quality score, slots left) before paying.
- Each lead can be unlocked by no more than the number of professionals the customer chose (1–5). Exclusive unlocks are possible only when the customer chose one.
- After unlocking you get a masked number and chat. You must make first contact within 2 hours and only within the customer's contact hours and channel.
- If you miss the 2-hour window, your slot is released to the next professional, 50% of the credits return to your wallet, and your Agent Score drops.
Conduct. You must not:
- contact a customer after they press "Stop contacting me" or block you;
- copy customer data out of Houseplot for other marketing;
- resell or share leads;
- misrepresent commission, availability or your verification status.
Three upheld complaints in 30 days suspend your access to leads.
Refunds and disputes. Within 72 hours of unlocking you can flag a lead as fake, unreachable (no answer after 3 attempts on different days) or already closed. Houseplot reviews it within 2 working days. Approved disputes return the credits in full. Credits are not refunded because a deal did not happen.
Pay-on-success leads (pilot, high-value leads only) carry a success fee stated on the lead before you unlock it. You owe the fee when the customer confirms a deal with you, and must pay it within 15 days of the invoice.
Agent Score. Your score uses response time, customer ratings, deals confirmed by customers, verified-listing rate and complaints. It is shown publicly and cannot be bought. You can see how your score is calculated in your dashboard and appeal errors through /contact/.
Taxes. Prices are shown exclusive or inclusive of applicable taxes, as marked at checkout. Invoices are issued from the dashboard.